Problem
When turning on Autel MaxiDAS DS808S-TS, you may find that the device displays “Initializing data” for a while and then automatically returns to the home screen. In most cases, this issue can be resolved through software troubleshooting
Solution
1. Perform Basic Troubleshooting
First, force restart MaxiDAS DS808S-TS by holding the Power button for about 15 seconds.
Then check the network connection. Connect the device to a stable Wi-Fi network or mobile hotspot, and disable any VPN or proxy connection.
Also, make sure the device has more than 5GB of free storage space, as insufficient storage may prevent the software from loading correctly.
2. Delete Problematic Files
If the problem continues, delete the following file from the device: Internal storage/Scan/Data/.datacloud.json
Restart MaxiDAS application and check whether it can initialize normally.
If the issue remains, try clearing the application cache from App Info. If necessary, clear the application storage/data as well.
Another option is to delete: /sdcard/Scan/LibPassthru/
Then open the update page and download the required components again.
3. Reinstall the MaxiDAS Application
If the previous steps do not solve the problem, reinstall the MaxiDAS software.
Delete the local MaxiDas.apk file, uninstall the updates for the MaxiDAS application, and then reinstall the application and vehicle software packages through the update page.
4. Perform a Factory Reset
As a final software solution, you can restore the device to factory settings.
Go to [Settings] > [Reset] > [Factory Reset]
Select the option to erase the internal storage and complete the reset. After the device restarts, connect it to a stable network and download the required software packages again.
Tech Support
WhatsApp: +86 150 0270 5698
Phone: +86 150 0270 5698
E-Mail: sales@CardiagTool.co.uk
