Customer problem: After the 03.2020 MB SD C4 Xentry software updates automatically, I couldn’t login. And a fault message pops up with the words “The data are faulty”. Now I cannot do anything. How to solve?
Solution from cardiagtool.co.uk engineer:
The error maybe caused by clicking the upgrade icon to update software.
Please solve this error by the following steps:
Step 1: Free download the following link to fix.
Xentrypatch202003: https://share.weiyun.com/5uIxwgI
Password: eswr9a
Size: 2GB
Security: No risk!
Step 2: Start Task Manager to end these process incl. “AddOnCenter.exe”, “Java.exe” and “javaw.exe”
Step 3: Open Dish [C:] to find “AddOnCenter.exe”
Note: If you only can see “AddOnCenter” as below, open “Organize” -> select “Folder and search options”-> select “View”-> remove the tick of “Hide extensions for known file types” and click “Apply”.
Then “AddOnCenter.exe” appears on the screen
Step 4: Change the file name “AddOnCenter.exe” to “AddOnCenter.ex-1”, then it will not update automatically.
Step 5: Delete these 12 items from Disk [C:] incl. Bilder, bin, fusoko, Kontexte, llist, Mappings, NFZ, Templates, matainfo.txt, metaunfo_dara.txt, start_Xentry.ini and ValidPeriod.txt as shown in the following pictures.
Step 6: Open Driver [F:]-> click “Mount Image”-> Open
Step 7: Select “Xentrypatch202003.iso” installed in Disk [C:] and click “Open”
Step 8: Click “Open folder to view files”
Step 9: Copy all the items in the Xentrypatch file to Disk [C:] Xentry file
Step 10: After finish copying process, restart the computer and then can run 2020.03 MB SD C4 Xentry software
Video reference:
Note: If you have the error “The data are faulty” when running 2019.12 Xentry software, you also can refer to the solution above to solve, the difference is that you need to download the Xentrypatch2019.12 as below.
Xentrypatch2019.12: https://share.weiyun.com/5dLTPWG
Password: mlpnqm
Size: 2.02 GB
Security: No risk!
Tech support: http://www.cardiagtool.co.uk/
